PACIFIC NW TRADE SCHOOL / YOUR INFORMATION

Account & Data Deletion

Stopping payments, pausing paid access, and deleting an account are three different things.

Last updated: September 7, 2026

01 / STOP FUTURE RENEWALS

Cancel membership

Cancel recurring PNWTS billing without deleting your account. Cancellation takes effect at the end of your current paid billing period.

Your account, course progress, grades, and certificates remain preserved under PNWTS policies. Paid coursework access ends when your paid period ends.

Manage membership in Tough Crew

02 / PAYMENT NOT CURRENT

Payment suspension

If payment fails or your membership becomes unpaid, paid PNWTS access may be suspended. Your account and educational progress are preserved.

When payment is successfully restored, eligible paid access may be restored. Suspension itself does not stop recurring billing.

Review billing in Tough Crew

03 / A SEPARATE REQUEST

Delete account

Request permanent deletion of eligible account data. PNWTS coordinates shared-account requests with Tough Crew, which hosts your account.

Identity verification may be required. Some records must be retained, and deletion of eligible data may be irreversible.

See the deletion-request steps

Request permanent account deletion

Your school account is hosted through Tough Crew. PNWTS will need to coordinate requests involving the shared account with Tough Crew. This public page provides instructions; it does not delete an account.

Decide what you need. If you only want to stop monthly charges, cancel your membership instead. Before requesting deletion, save any records available to you that you want to keep.
Contact PNWTS. Request “PNWTS account and data deletion.” Include the email associated with your account and specify whether you want eligible PNWTS data deleted or want to request deletion of your entire shared Tough Crew account. Do not send your password or full card details.
Verify your identity and scope. PNWTS or Tough Crew may ask for reasonable verification and clarification of the request, including its effect on other Tough Crew services. Do not send identity documents unless requested through an appropriate secure method.
Review the outcome. Request confirmation of what will be deleted, what must be retained, and how any active subscription will be handled. Keep the response for your records. Submitting a request does not itself confirm cancellation or deletion.

For policy questions or help with your account, contact your PNWTS school administrator. Open your Tough Crew account to review your account information.

What may need to be retained

PNWTS and its providers may retain educational progress, grades, completion and certificate records, payment and tax records, fraud-prevention and safety information, and other records required for legal, regulatory, applicable accreditation, dispute, or necessary educational and business purposes. This is not a claim of accreditation. Retained records remain protected and used for the purposes requiring retention; backup copies may remain through their retention cycle. See our Privacy Policy for more information.

Before you proceed

Deletion of eligible data may be permanent and irreversible. Restoring a payment can restore eligible access after a billing suspension, but it cannot guarantee recovery of data permanently deleted after a verified deletion request.

If you want to prevent another renewal while a deletion request is reviewed, separately cancel your membership through your Tough Crew account and keep the cancellation confirmation. You do not need to request account deletion to cancel billing.

Read the cancellation terms